Red Wing - Santa Ana, CA

With the unexpected rain coming in recently I wanted to find a comfortable long lasting pair of rain boots, my brother suggested Red Wing, finally decided on a pair of Canyons, more hiking style fit. I have narrow feet and needed arch support, the store had the foot scanner to help find the best shoe insert, which made the boot much more comfortable. Originally got the inserts at theBrea store, and got the Canyon boots at the Santa Ana location. The staff at both locations were very helpful, patient, and knowledgeable, making sure I left with a good pair of boots that I was comfortable with. I really appreciate that the staff are available to answer questions on the phone about the boot maintenance, since I have not had leather boots before. If you are looking to invest in a quality boot, check out Red Wing.

Spent a month looking for solid replacement boots, finally decided to go with red wings and I regret not doing so earlier, would have saved a lot of time and money. Great product and quality service from the staff at this location as well, they really know all their stuff. Special shoutout to Gregory for his knowledge and assistance.

My workplace typically provides Red Wing work boots for protection and comfort during field work. I've had a pair for almost a year that has served me reliably and comfortably well during my employment and besides the breaking in period, there are no complaints about the products themselves. I am here to comment on the customer service. When i arrived after lunch (~1300), there were 4 employers in-store and two were already helping customers. I walked in and was greeted but a courteous but busy sales associate who was already helping said customer. He told us to wait and I patiently did so. I was approached by another lady from behind the cashier counter who took my boots voucher from work. Then I was approached by another lady who asked if we had been help and I replied I am waiting on the other lady. After browsing while waiting, I was approached by a 4th sales associate who told me about my options. But I had to let them know I brought a work voucher and can only look at options covered under the vouchers. He went back to the other sales ladies, and one of them came back to let me know the athletic shelves I was eyeing isn't an option available under the voucher. Then I asked what are my options, and they gave me two, but doubled back after I clarified that one of my coworkers got a pair under the athletic section. They had to keep going back to check the work voucher to verify which boots met work criteria. The 4th sales associate saw me stepping on the ultimate feet fit measurement device and offered instructions on how to get measured. But did not offer me options that were covered under my voucher and tailored to my measurement. Finally, the 1st sale associate who was busy earlier came out and walked me through my appropriate and available options and thoroughly explained the details of each boot. He was the most helpful and attentive out of everyone in the store. I couldn't find the size of the pair I wanted so I will try another red wing location. Overall my customer service experience was chaotic and confusing as the 4 sales associates bounced around even though there were less than a handful of guests in the store during my visit but they were aloof, distracted and unhelpful. I did not feel like they were useful in helping me choose my boots.